When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price.
*For orders to the US VAT/Tax and duties are included in the given price for orders under $800. For orders above $800 VAT/tax and duties will be applied.
Unfortunately we are not able to send any packages to a PO box in any of the countries we deliver in.
We use DHL Express on all shipments.
Our warehouse is open Monday-Friday 7am-4pm CET.
We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse you will be notified by DHL Express through SMS with your tracking number and estimated delivery date.
Yes, you can ship your purchased item to another address than your mailing address.
Currently we cannot accept staged returns for items purchased at any retail or department store.
Yes. If you have lost your original return shipping label or packing slip, you can still make a return.
Please email firstname.lastname@example.org with your Order Number and we will get back to you as soon as possible.
It can take up to two weeks for our warehouse to receive and process your return. You will receive your refund the same way you payed for your purchase.
Any questions, please contact email@example.com
Please contact our customer service at firstname.lastname@example.org
Please send an image(s), a description of any issue you may be having
Yes, exchanges are free! Contact customer service at email@example.com for further instructions and we will help you exchange your shoes. However, purchases through the give&get program, with a 40% discount, we cannot offer free exchange. Give&Get is for returning customers whom know of the product and sizing, (part of how we can offer this deal).
Please contact us if you have any questions related to our return or exchange policy at firstname.lastname@example.org