Are VAT/TAX included in the given price?

When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price.

*For orders to the US VAT/Tax and duties are included in the given price for orders under $800. For orders above $800 VAT/tax and duties will be applied.

Do you ship to PO boxes?

Unfortunately we are not able to send any packages to a PO box in any of the countries we deliver in.

How long will it take to receive my order?

Our warehouse is open Monday-Friday 7am-4pm CET.

We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse you will be notified by DHL Express through SMS with your tracking number and estimated delivery date.

I lost my shipping label, can I still make a return?

Yes. If you have lost your original return shipping label or packing slip, you can still make a return.
Please email with your Order Number and we will get back to you as soon as possible.

How/when will I receive my refund?

It can take up to two weeks for our warehouse to receive and process your return. You will receive your refund the same way you payed for your purchase.
Any questions, please contact

How do I file a warranty claim?

Please contact our customer service at 
Please send an image(s), a description of any issue you may be having

Can I exchange my order?

Yes, exchanges are free! Contact customer service at for further instructions and we will help you exchange your shoes.
Please contact us if you have any questions related to our return or exchange policy at