Returns

What if you are sold out?

Our monthly drops are limited, so once they are sold out, we will not produce any more.

Our classic collection will ship all year long, so even if your size or color is unavailable, a new shipment will be just around the corner!

Sign up to our FLITELESS TIME newsletter and you’ll be among the first to know when we release new styles or colors!

How do I file a warranty claim?

Please contact our customer service at [email protected] 

Please send an image(s), a description of any issue you may be having & proof of purchase (receipt).  We’re here to help.

How/when will I receive my refund?

It can take up to two weeks for our warehouse to receive and process your return. We will send a refund notification email as soon as we’ve issued your refund.

Any questions, please contact [email protected]

Can I exchange my order?

At this time we cannot offer exchanges.

Please return your item using the shipping label provided and enter a new order for what you would like in our fliteless.com webstore.

Please contact us if you have any questions related to our return or exchange policy at [email protected]

I lost my shipping label, can I still make a return?

Yes. If you have lost your original return shipping label or packing slip, you can still make a return.

Please email [email protected] with your Order Number and we will get back to you within 1 business day.

Can I return shoes I bought in a physical store to FLITELESS.com?

Currently we cannot accept staged returns for items purchased at any retail or department store.

How do I return a FLITELESS online order?

In order to return a FLITELESS.com webstore order you need to fill out the physical Return Form that came with your shipment.  Then you stick the pre-paid return address label we provided with your shipment on the box and follow the instructions on the Return Label.  No printer needed!

We’d recommend that you ensure your shoes fit to your satisfaction on a carpet before wearing them outside or on rough surfaces as all returned goods need to be in perfect condition, and come with their original packaging. Unfortunately we will not be able to accept returns if they are not in perfect condition.

What is your return policy?

We hope you love your FLITELESS™ shoes, but if you’re not completely satisfied, you can return merchandise within 14 days of receiving the goods – so long as it is in unworn, mint condition.

Return policy details:

  • FREE shipping and returns! Your satisfaction is our primary concern.
  • If you bought an item on FLITELESS.com, you can return it to us by using our return form & pre-paid return label included in your shipment or by emailing us at [email protected]

Please note:

  • Items purchased at any physical brick and mortar retail store cannot be returned to our fliteless.com webstore. If you bought an item at any retail store you can return the item to that same store.
  • Items purchased on fliteless.com may not be returned to a physical retail store.

Shipping

Can I ship to another address than my mailing address?

Yes, you can ship your purchased item to another address that your mailing address.

What are your shipping methods?

If you choose our standard shipping your order will be sent via DHL. You can choose to have your order sent directly any address you wish or to any DHL service point. We only ship on business days, so orders placed on Friday after 12:30pm GMT (+2) or over the weekend will ship out on Monday morning.

North America & Europe:

  • Free shipping via tracked DHL service. Expect product to arrive within 2-4 business days after placing your order.

Outside of North America and Europe:

  • $20 Standard shipping via tracked DHL service. Expect product to arrive within 2-4 business days after placing your order.

What does it cost to ship?

North America & Europe:

  • Free shipping via tracked DHL service. Expect product to arrive within 2-4 business days after placing your order.

Outside of North America and Europe:

  • $20 Standard shipping via tracked DHL service. Expect product to arrive within 2-4 business days after placing your order.

Where do you ship?

At Fliteless.com we ship globally via tracked DHL service.

My Order

Can I cancel or edit my order?

Our orders go into picking in our warehouse instantly as they are placed, so once your order is placed, you will not be able to cancel your order or change your Billing addressed.

If you need to change your shipping address, please email [email protected] and we can help you do this through DHL.

How do I redeem a coupon or promotional code?

Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On this page near the top of the screen, you‘ll see a field that says “Have a coupon?”.

Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY COUPON. If you missed the coupon code box during checkout, click on the shopping bag icon to return to your shopping bag where you will be able to enter your coupon code. You can only use one coupon code at a time, and you can’t apply a coupon code after you’ve submitted your order.

Where is my order (tracking)?

When your order is shipped, you will receive a shipping notification via email from DHL.com. But if you’re having trouble tracking your order, please feel free to write us an email at [email protected] .

We only ship on business days, so orders placed on Friday after 12:30pm GMT (+2) or over the weekend will ship out on Monday morning. All orders placed with complimentary shipping take 2-4 business days to arrive.

My Account

What are the perks of having a FLITELESS.com account?

Having a FLITELESS™ account lets you save payment and shipping information, and helps you track your orders. We’ll also save your purchase history so it’s easy to reorder your favorite pieces.(Of course, all details you add to your profile are completely confidential, as per our Privacy Policy.)

Don’t forget to sign up for the FLITELESS TIMES Newsetter! We’ll send you special offers and first look at new arrivals.

Having both an Account + Fliteless Times Newsletter subscription will unlock special VIP offers for you throughout the year!

 

How do I create a FLITELESS.com account?

Creating your FLITELESS account is so easy— just click the link to MY ACCOUNT here or in our Menu Bar to register and follow the steps.

Payment

What kind of payment does FLITELESS.com accept?

At FLITELESS™ we accept the following payment methods:

  • Credit Card (Diners Club, JCB, Discover, Master Card, American Express, Visa)
  • Paypal

Our Products

What kind of leather do you use?

At the moment we use calf leather, pebble grain leather, suede, eco-buck and deer skin.

Our leathers are only sourced from the top tanneries in England, Italy and Spain.

Where are FLITELESS shoes produced?

Fliteless shoes are all Made in Portugal.

Perhaps most importantly, Fliteless shoes are produced with love by master craftsmen who have been making shoes by hand for centuries.  They are as fascinated by our never-before-seen high-tech sole system as we are with their passion & talent.

Where can I learn more about the technology behind FLITELESS shoes?

How should I take care of my new FLITELESS shoes?

In order for your shoes to last longer and keep their looks there are certain care measurements that should be taken into consideration.

Before applying any shoe care products your shoes should dry and be brushed down to remove old dust and dirt.

Always cover up the colored bounce pads on the profile of your Fliteless shoes before applying shoe cream or any shoe care product.  We suggest using a small piece of tape.

There are some simple steps to follow if you want to increase the longevity of your shoes as well keeping the appearance top notch:

  • Try to avoid using the same pair of leather shoes every day in order to let them dry out properly. Leather is a natural material that is worn out quicker when moist. This rule applies to all leather products.
  • Use a shoe horn when putting your shoes on. Using a shoe horn will reduce the strain on the heal of the shoe.
  • Use a shoe tree daily to maintain the shape of your shoe, avoiding excess creasing as well as helping the drying process.
  • Brush away old dirt and dust and use a damp cloth or sponge to prepare your shoe for treatment.
  • For leather shoes you should regularly apply a conditioning shoe cream to keep the leather supple, hydrated and to increase its water resistance. Remember to cover up the colored bounce pads on the profile of your Fliteless shoes before applying shoe cream or any other shoe care product. We suggest using a small piece of tape.
  • We also recommend treating our suede shoes with a suede protector before use.

Explain the differences between your two sole options?

Can I wear FLITELESS with orthopedic insoles?

Our mission is to create the world’s lightest and most comfortable dress shoes.  We even offer all our shoes in 2 sole experiences so that our customers can choose the sole that fits his lifestyle & personal preferences.  

Orthopedic insoles fundamentally change the depth, volume, instep, arch and fit of the shoes structure.  Our soles are very soft with injected bounce anatomically placed exactly where you need it. We hope you try a pair and tell us FLITELESS has eliminated the need for your orthopedic insoles altogether.  That is our goal.

Can I remove my FLITELESS insoles?

No, our memory foam and calf leather lined insoles are extremely comfy and glued to the shoe sole structure.

Can I have my FLITELESS shoes resoled?

No.  And for 3 main reasons here:

  1. We physically just can’t:  We have invented a new multi-layered sole system from the ground up with injected bounce pads & so much more.  It’s something that fascinated our craftsman in Portugal who have been making beautiful dress shoes for centuries – just as we hope it also fascinates you!  Our sole system uses technology that renders it far closer to an athletic shoe than to a heritage dress shoe. We can’t resole your Fliteless shoes for the same reason you can’t resole your favorite pair of running shoes.
  2. The 21st century man just doesn’t do this very much:  We did some research:  In 1960, close to 25% of men resoled their dress shoes every 18-24 months.  Today, it is estimated that less than 1% of men have resoled any dress shoes in the last 5 years!  We think this is because resoling takes time & is very costly – sometimes half the cost of a new pair itself.
  3. Resoled shoes are still hard shoes:  Often the stitching on a resoled shoe renders the shoe less flexible and less stable.  When it comes to the structure of our shoes, we are all about new age technology, lightness, comfort, bounce, flexibility and stability.

Do you make different widths?

Our shoes are made on a very democratic last with a medium “D” (standard) width.  Two reasons we don’t make different widths:

  1. It is estimated that over 93% of men’s feet measure a medium “D” (standard) width.
  2. While hard soled dress shoes do often require different widths to satisfy every foot type, our rubber sole multi-layered sole is much more adaptive.

If you are used to buying a narrow or wide width, we recommend you buy a pair of our shoes and try them on for fit.  That’s why we offer free shipping and free returns!

How do I find the right size for me?

Please use our size guide to help you find your correct shoe size.

Important Notes Regarding our FLITELESS fit:

  • All our Fliteless shoes are running 1/2 size large.  We recommend you place your order in a size 0.5 smaller than your usual foot size.
  • Remember – returns are free in Europe and North America!

If you are still not sure, please feel free to reach out to us at [email protected]

Our Company

What’s with the tagline: “FASTER. SOFTER. SMARTER.” ?

Thanks for asking!

FASTER:  You will have a faster stride.  You will WANT to move more. It is our hope you will get more deals done and reach your goals faster wearing FLITELESS.

SOFTER:  These are the lightest shoes on the market and our injected bounce pads will ensure you have a soft walk all day long.  We DO NOT DO HARD SOLES!

SMARTER:  We’re the first and only brand allowing you to personalize your sole experience based on your lifestyle, needs and preferences.  When you’re wearing FLITELESS, you should feel like the smartest deal-maker in the room. 

How do I become a certified FLITELESS retailer?

Fliteless works with a diverse community of great retailers that helps us bring our groundbreaking dress shoes to the feet of all the deal makers across the globe

If you want to join the FLITELESS™ movement, please contact us at [email protected] . We look forward to hearing from you!

What’s with the name FLITELESS? And why are you guys so obsessed with ostriches?

We love ostriches, thanks for noticing!  The ostrich has attitude, it kicks hard and is one hell of a runner – with an insane sprint of 60 mph (96.6 km/hr). Being flightless, it’s developed an ability to outrun any animal over time (yes, even the cheetah) and it’s also the fastest animal on two legs over any distance.

The Ostrich is a badass flightless champion and it keeps inspiring us to break new ground.

With our shoes, you’ll still be FLITELESS, but you’ll be damn fast!